Traveling with Service Animals
For our customers with disabilities, Amtrak Cascades accepts service animals in all areas of our stations, trains, and Thruway buses. Relatively to your travel with us, we ensure that it is safe, inclusive, and accommodating.
What Qualifies as a Service Animal
Service animals include dogs trained to aid a specific person in relation to their mental or physical disability. We have a policy as of June 2024 that only allows dogs to be service animals. Any other animal such as an emotional support animal, comfort animal, or animals in training do not qualify and must abide by the pet policy for carry-on pets.
Where Service Animals Are Allowed
Service animals are welcome in:
- Passenger seating areas
- Station waiting areas
- Amtrak Thruway buses
- Coach and accessible seating (with adequate space)
Traveling with Your Service Animal – Key Guidelines
- Control and Behavior
Service dogs are required to be under your direct control at all times.
Unless it hinders the dog’s functions, utilize a leash, harness, or tether.
The animal must be well-brought up and house trained.
Aggressive or disruptive animals will not be aloud to board the train or will be removed once on board.
- Location Onboard
- If you bring an animal companion, it must be at your feet or secured under the seat in front of you.
- Animals are prohibited from locating themselves in beds, on seats, or closer to the aisles.
- You must notify us at the time of making a reservation should you wish to travel with additional service animals, as space is limited.
- Relief and Cleanliness
- Service pets must not relieve themselves while staying onboard.
- Litter boxes, pads, diapers, and items of that sort should not be brought aboard.
- In some cases, stops during long-distance travel may offer time for pet relief—passengers wishing to step out for this reason should inform the conductor at the time of boarding.
Tips For Booking & Communication
- A reservation may also be done over the phone or at the particular station, and service animals may be added during this process.
- Inform us in advance should you require specific set-asingh areas or equitment due to an injury or disability, related to a larger dog.
- For any general inquiries or accommodation requests, the number to call is 1-888-652-3933.
🚫 Denial of Travel With A Service Animal
For the safety of all passengers we maintain the right to ask for the removal of the animal if:
- It has not been house trained.
- If overly aggressive behavior such as biting or growling is displayed.
- The user loses control of the animal.
In situations where removal is necessary, we will provide support in organizing care for the animal until the customer is ready to proceed with onward travel.
Not a Service Animal? See Our Pet Policy.
We allow small dogs and cats as pets. However, they must comply with our pet travel policy regarding carriers and weight to travel with us.